Lost pass
Send a lost-pass request at once and keep your receipt. The counter tells you how the meals left are handled.
On the pass, choose Report it lost. The request says when the pass started and lists your log: meals used and left and the last five meals. It is a request; the app never cancels anything.
Your log in the app is your own record. It can help the counter, but the counter’s record is the one that counts.
A pass for whoever carries it (al portador) can be used by anyone who shows it, and cannot be used without showing it. If it is lost or destroyed before it is used, the person who can prove they bought it may ask the issuer to replace it.
For a pass in someone’s name, if it is lost and the issuer can identify it, the named person keeps the right to use it.
Source: SIC Circular Única, Título II, numerals 2.18.2 and 2.18.3 – official text
Choose the pack, the plate, the days and who eats with it. The planner writes the request; you send it on WhatsApp or by email and Central Food Co confirms the price and the days.
